OMATEK ENGINEERING SERVICES LTD

The Omatek Engineering Services Limited was set up as a solution to the persistent power outages/power surge experienced by most businesses/industries/ households nationwide.

The new subsidiary which works in partnership with Kelong- a Chinese company reputed to be one of the world’s biggest UPS/Power back up manufacturers was recently commissioned to produce a range of UPS, inverters and back up systems that can be used in homes, offices, Banks, hospitals, hotels, industries and factories.

Help Desk/After Sales Service

The company has been charged with the responsibility of managing the after sales service for all Omatek range of products to engender customer satisfaction. A help desk can also be created within client sites to facilitate easier access to technical assistance.

Service Providers are also outsourced to bring after-sales service closer to the customers

As part of its After-Sales Service strategy, the company has also established a number of Resource Centres in some tertiary institutions to boost knowledge transfer, provide hands-on experience for engineering students and encourage Research and Development.

Engineers at the Service Centres and Resource Centres are well trained, certified and experienced in the art of customer service delivery and professional service.